Return Policy for CapeGuru.co.za
At CapeGuru.co.za, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our return policy below to understand the process and ensure a smooth return experience.
Returns and Exchanges
We accept returns and exchanges on most items within 7 days of receiving your order. To be eligible for a return, your item must be in the same condition as you received it, unused, and in its original packaging.
Please Note:
- Items must be returned in their original condition and unopened.
- Certain items are non-returnable for hygiene reasons or due to their nature (such as certain electronics, personal care products, etc.). Please check the product description for more details.
- Shipping costs are non-refundable, and you will be responsible for paying for your own return shipping.
How to Return an Item
- Contact Us – Email us at returns@capeguru.co.za or call our customer service team at [+27822038548] to initiate your return request.
- Provide Information – Include your order number, the item you wish to return, and the reason for the return.
- Return Authorization – We will provide you with instructions on how to return your item and any necessary authorization details.
- Pack & Ship – Carefully pack your item in the original packaging to prevent damage during the return process. Use a traceable shipping method to return the item to our warehouse.
- Inspection & Refund – Once we receive the returned item, it will be inspected. If it meets our return requirements, we will process your refund or exchange.
Refunds
Once your return is approved, a refund will be issued to the original payment method. Refunds may take up to 5-7 business days to process depending on your bank or payment provider.
Please Note:
- Any items that are damaged, missing parts, or used may not qualify for a refund or exchange.
- If your return is due to a product defect or error on our part, we will cover the cost of return shipping.
Exchanges
We are happy to offer exchanges on defective or incorrect items within 14 days of receipt. If you wish to exchange a product for a different size, color, or model, please follow the return process and let us know in your request.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at returns@capeguru.co.za with your order number and photographs of the damage. We will arrange for a return, replacement, or full refund at no additional cost to you.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Personalized or custom-made products
- Products that are opened or used for hygiene and safety reasons (e.g., personal care products)
- Gift cards or vouchers
Contact Us
If you have any questions or concerns about your return, please don’t hesitate to reach out to us at:
- Email: returns@capeguru.co.za
- Phone: [+27 82 2038 548]
Thank you for shopping with CapeGuru.co.za! We appreciate your business and are committed to providing excellent service.