Refund Policy for CapeGuru.co.za
At CapeGuru.co.za, we strive to provide excellent customer service and want to ensure that you are happy with your purchase. If you’re not satisfied with your order, please review our refund policy below to help guide you through the process.
Refund Eligibility
Refunds are available under the following conditions:
- Returns are made within 7 days of receiving your order.
- Items must be unused, unopened, and in their original packaging.
- Your request must meet our return policy guidelines, including any applicable restrictions for specific items (e.g., hygiene products, electronics, etc.).
Please Note:
- Refunds are processed to the original payment method.
- Shipping costs are non-refundable unless the return is due to a product defect or error on our part.
- If the returned item is used, damaged, or missing parts, a refund may not be processed.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us – Email us at returns@capeguru.co.za or call our customer service at [+27 82 2038 548] to initiate your refund request.
- Provide Your Order Details – Include your order number, the item you wish to return, and the reason for the return or refund.
- Return Instructions – We will provide you with the return instructions and authorization details.
- Return the Product – Carefully pack the item, ensuring it is in its original condition and packaging. You will be responsible for return shipping costs, unless the return is due to a mistake on our part.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the conditions of our refund policy:
- If approved, your refund will be processed within 5-7 business days to the original payment method used at checkout.
- Refunds may take additional time depending on your payment provider (credit card, bank, or other).
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at returns@capeguru.co.za with:
- Your order number
- Photographs of the damage or defect
In this case, we will cover the cost of return shipping and either issue a full refund or send you a replacement.
Non-Refundable Items
The following items are non-refundable:
- Personalized or custom-made products
- Opened or used products for hygiene and safety reasons (e.g., personal care items)
- Gift cards or vouchers
Contact Us
If you have any questions or need further assistance regarding your refund, feel free to reach out to our customer service team:
- Email: returns@capeguru.co.za
- Phone: [+27 82 2038 548]
Thank you for choosing CapeGuru.co.za! We are committed to ensuring that your shopping experience is seamless and satisfying.